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My Secret Shopper

Uncover the state of play for your guest experience. Create a survey that reflects the unique journey your guests take in your business, schedule your secret shoppers to visit your business and complete your surveys, manage settlement of payments, receive your detailed report. it’s all in one place.
 
My Secret Shopper has been developed to measure the guest experience from the first click or call until the time they’re bid farewell and really tell it like it is.Experiences are measured and tracked on your account at our online portal then translated into easy to understand reports to arm you with the information needed to turn good performance into an unforgettable experience.
Included in your Catch Praise subscription, we’ve created library, where we’ve literally done everything for you – written email templates to send to shoppers, surveys, designed workflows, and much more!

Team Opinion Surveys
  • Staff satisfaction directly links to service levels and therefore profitability. Our team opinion surveys help you to discover what is valued by your team to drive peak performance. Surveys are fully customized and sent and collated electronically giving you real time feedback on the state of play. Many experts agree that the key to delivering superb customer service lies in empowering frontline staff.
  • Hiring dedicated, motivated people, providing them with clear guidelines and empowering them to solve problems when and where they occur saves resources and leads to a higher level of customer satisfaction. Empowered staff members who are sensitive and attentive to your customer needs, are able to deliver a positive first impression of the company.
  • We will work with you to establish the criteria you’d like assessed, the frequency of shops and provide instant reports for you to improve and grow your business.
  • Conducted by a professionally trained team and in the strictest confidence, this data provides critical information for identifying best practice and coaching your team to peak performance.
  • Designed for convenience and to have maximum impact on improving your business. Receive your comprehensive report within 10 days.
Guest Satisfaction Surveys
  • Do you ever wonder what your customers are saying about you? Do you want to improve customer loyalty? Would more positive online reviews help your business? In a competitive marketplace, it’s critical to know exactly what your customers think. Online customer satisfaction surveys give you the feedback you need to keep customers happy and turn them into devoted fans.